About Us

Our Story & Experience:

Outlook Pharmacy Services was founded with a singular focus: to provide exceptional pharmacy care for long-term care communities. We are a locally owned and operated pharmacy based in Reading, Pennsylvania, and we take pride in being a service-driven partner for facilities in our region. Our leadership and pharmacy team bring over 35 years of combined experience in the long-term care pharmacy industry . This extensive experience means we understand the challenges and responsibilities that care facilities face, from stringent medication regulations to the daily demands of administering drugs to multiple residents. We have built our pharmacy to relieve those burdens through responsive, high-quality service.

As an independently owned provider (not a major chain), we offer a personal touch and flexibility that larger corporations often cannot. Our clients know our pharmacists and staff by name, and we build lasting relationships founded on trust, reliability, and open communication. We believe that each facility and resident we serve is unique, and we tailor our services accordingly – one size does not fit all in healthcare, and we don’t try to force it. By staying attuned to the specific needs of each partner facility, we function as an extension of your team rather than just a vendor.

Our Mission and Values:

At Outlook Pharmacy Services, our mission is clear: to improve patient outcomes and enhance the quality of care in long-term care settings by providing optimal pharmacy service and unwavering support.

We are committed to delivering an unsurpassed level of care, combining clinical pharmacy expertise with

innovative technology to create a safer and healthier future for the patients and communities we serve

Key values that guide our work include:

Patient-Centered Care:

The well-being of residents is at the heart of everything we do. Every decision and service is aimed at better health outcomes, medication safety, and quality of life for those under your care.

Service Excellence:

We go above and beyond to be responsive, thorough, and dependable. Our team understands the critical nature of long-term care services and strives to exceed expectations – “our service makes all the difference,” as our founder often says

Collaboration:

True success in long-term care comes from teamwork. We work closely with nursing staff, physicians, and administrators as collaborative partners. Your goals (from compliance to efficiency to patient satisfaction) become our goals.

Innovation:

We continually invest in technology and process improvements to enhance accuracy, efficiency, and communication. Whether it’s adopting new packaging systems, integrating with electronic MARs, or providing online ordering tools, we leverage innovation to benefit our clients.

Integrity and Compliance:

You can trust that we operate with the highest professional and ethical

standards. We rigorously adhere to all pharmacy regulations and best practices, ensuring your facility

remains in compliance and your residents are safe.

Why Choose

Outlook Pharmacy Services?

Choosing a long-term care pharmacy partner is a critical decision for any facility. Here’s what sets Outlook Pharmacy Services apart:

Experience & Expertise:

With decades of long-term care pharmacy experience, we have seen it all. Our

knowledgeable pharmacists and technicians are experts in geriatric pharmacotherapy, chronic disease management, and the logistics of LTC medication delivery. We stay current with industry changes and training, so you can be confident in our guidance

Dedicated Support:

We provide personalized support 24/7. When you call us, you reach a helpful expert – not a call center. From emergency medication needs in the middle of the night to routine questions about a prescription, we are always just a phone call away to assist your staff.

Customized Solutions:

We don’t believe in one-size-fits-all. Our services and systems are customized to your operations. Need a specific MAR compatibility or special packaging format? Looking for particular reports or billing formats? We will work with you to implement solutions that integrate smoothly into your workflow.

Reliable Delivery & Service:

You can count on our timely deliveries and accuracy. We know that a missed dose or late delivery is more than an inconvenience – it impacts care. That’s why we have strict quality controls and reliable delivery schedules to keep your medication administration on track. In short, we do what we promise.

Commitment to Outcomes:

Ultimately, our success is measured by improved health outcomes and

satisfaction for your residents and staff. We continually monitor performance indicators like medication error rates, adherence levels, and cost savings achieved for our partner facilities. By focusing on these results, we help you provide the best care possible while managing costs . Our partnership is built on delivering tangible benefits to your facility’s care quality.

Community and Affiliations:

We are proud to be a part of the Reading and greater Berks County healthcare community. Outlook

Pharmacy Services works closely with local healthcare providers, hospitals, and senior services to ensure continuity of care for residents transitioning between settings. We are members of professional

organizations such as the American Society of Consultant Pharmacists (ASCP) and the Pennsylvania

Pharmacists Association, staying engaged with the long-term care pharmacy network and best practices. Our team also participates in community health events and educational programs to promote better medication management and senior health in our region.